Shipping policy

Shipping Policy

FBN Skin

Thank you for shopping with FBN Skin. Please review our shipping policy below before placing your order.

Processing Time

All orders are processed within 4 business days (Monday–Friday, excluding holidays).
You will receive a confirmation email with tracking information once your order has shipped.

Please note: During product launches, promotions, or high-volume periods, processing times may be slightly extended.

Shipping Carriers

We ship via:

  • USPS

  • UPS

Carrier is selected at checkout or based on best available rate and delivery time.

Shipping Responsibility + Liability

Once your package has been transferred to the shipping carrier (USPS or UPS), FBN Skin is no longer responsible for:

  • Lost packages

  • Delayed deliveries

  • Carrier errors

  • Weather-related delays

  • Incorrect addresses provided at checkout

  • Shipping damages

At that point, the shipment is under the responsibility of the carrier.

Important Carrier Notes:

  • USPS does not reimburse for most shipping issues.

  • UPS coverage is limited to up to $100 per package.

If you experience a delivery issue, please contact the carrier directly using your tracking number.

Incorrect Shipping Information

Customers are responsible for entering accurate shipping information at checkout.

If an incorrect address is entered:

  • We are not responsible for lost or misdelivered packages.

  • Additional shipping fees may apply to reship returned packages.

Please double-check your address before submitting your order.

Damaged Packages

FBN Skin is not liable for damages that occur during shipping.
If your package arrives visibly damaged:

  1. Take photos immediately.

  2. File a claim directly with the carrier (USPS or UPS).

  3. Keep all original packaging materials.

Delays

Shipping timelines shown at checkout are estimates only and are not guaranteed delivery dates. Carrier delays are outside of our control.

International Shipping (If Applicable – Optional Section)

(Include this only if you ship internationally.)

FBN Skin is not responsible for:

  • Customs delays

  • Duties or import taxes

  • International shipping issues

All customs fees are the responsibility of the customer.

Questions?

If you have questions about your order, please contact:

📧 contact@fbnskin.com