Refund policy

 

Return & Refund Policy

FBN Skin

At FBN Skin, we take pride in creating intentional, professional-grade products designed for real results. Due to the nature of our products and for hygiene and safety reasons, we maintain a strict no-return, no-refund policy.

All Sales Are Final

  • We do not accept returns.

  • We do not issue refunds.

  • We do not offer exchanges.

This policy applies to both retail and professional purchases.

Store Credit (FBN Error Only)

If there is an error on our part, we will gladly make it right.

Eligible situations may include:

  • Incorrect item shipped

  • Missing item

  • Defective product due to manufacturing issue

If your order qualifies, we will issue store credit at our discretion.

To report an issue:

  • Email us within 5 days of delivery

  • Include your order number

  • Attach clear photos of the issue

Requests submitted after 5 days of delivery may not be eligible.

Shipping Issues

FBN Skin is not responsible for lost, delayed, or damaged packages once they are in the possession of the shipping carrier. Please refer to our Shipping Policy for full details.

Special Circumstances

We understand that rare situations can arise.
If you believe your order qualifies for special consideration, please contact us at:

📧 contact@fbnskin.com

All requests are reviewed on a case-by-case basis. Approval is not guaranteed.

Agreement

By placing an order with FBN Skin, you agree to this Return & Refund Policy.